We collect and process information only for legitimate business purposes related to operating, improving, and delivering Telenok products and services.
To deliver our services effectively, limited information may be shared with:
Note: All such parties are contractually bound by confidentiality, security, and data protection obligations.
Telenok may use AI-assisted technologies to process customer support interactions, automate workflow execution, retrieve information from connected systems, and generate responses based on approved business rules, knowledge sources, and configured workflows.
AI-driven processes operate within defined governance controls, validation mechanisms, approval rules, and human oversight requirements established by the customer.
Where customers use Telenok products or services, information may be processed solely for the purpose of:
Note: Data processing activities are limited to the purposes authorized by customers and applicable contractual agreements.
Where personal information is transferred, stored, or accessed across national borders, Telenok applies appropriate contractual, technical, and organizational safeguards in accordance with applicable data protection requirements.
Telenok takes reasonable measures to ensure that personal information transferred internationally receives an appropriate level of protection consistent with this Privacy Policy and applicable law.
Telenok operates within environments governed by SOC 2 and ISO 27001-aligned security controls.
We maintain administrative, technical, and organizational safeguards designed to protect information throughout its lifecycle, including:
Note: Data processing activities are limited to the purposes authorized by customers and applicable contractual agreements.
Telenok websites and landing pages use cookies and similar technologies to improve website performance and user experience.
Note: To learn more about cookies, visit allaboutcookies.org.
Our websites may contain links to third-party websites for informational or convenience purposes.
Telenok is not responsible for the content, security practices, availability, or privacy policies of external websites. Users are encouraged to review the privacy policies of any third-party sites they visit.
For visitors from the European Union, Telenok collects only information voluntarily provided by users, including:
Depending on your location and applicable law, you may have the right to request access to, correction of, deletion of, or restriction of the personal information Telenok holds about you. You may also have the right to object to certain processing activities, withdraw consent where processing is consent-based, or raise a privacy-related complaint.
To submit a privacy request, contact us using the details provided in the Contact Us section. Telenok may request reasonable information to verify your identity before processing the request.
We may also collect limited technical information such as:
Note: This information is stored securely within infrastructure operating under SOC 2 and ISO 27001-aligned controls.
IP addresses are used solely to:
Raw IP logs are retained only as long as necessary for operational and security purposes and are typically anonymized or deleted within 90 days.
Personal data is retained only for as long as necessary to fulfill the purposes described in this policy, satisfy contractual obligations, support security and audit requirements, or comply with applicable legal obligations.
Telenok retains personal information only for as long as required to:
Note: When information is no longer required, it is securely deleted, anonymized, or otherwise disposed of according to applicable retention policies.
Telenok may update this Privacy Policy periodically to reflect changes in legal, regulatory, operational, or product requirements.
Any updates will be published on this page, and the revised version will become effective upon publication.
We take data protection seriously and apply this policy consistently across our products, services, and business operations.
If you have questions about this Privacy Policy, how your information is handled, or would like to make a privacy-related request, please contact us at:
Email: info@telenok.ai